Terms & Conditions

1. Parties and definitions

"We", "us", "the operator" and "AUBET33" mean AUBET33 Entertainment N.V., company number [COMPANY REG. NO.], registered at [REGISTERED ADDRESS], licensed under [LICENCE NO. — PENDING]. "You" and "the player" mean the person holding an account. "The service" means the website at aubet33.com and every game, market and feature offered through it.

2. Eligibility

1. You must be at least 18 years old, or older if the legal gambling age where you live is higher.
2. You must have the legal capacity to enter into a binding contract.
3. You must not be resident in, or accessing the service from, a jurisdiction where online gambling is prohibited or where we do not accept players. It is your responsibility to know the law that applies to you.
4. You must not be an employee, contractor or immediate family member of the operator, of a game supplier, or of any organisation whose events we offer markets on.
5. You must not be subject to a self-exclusion, whether with us or through a recognised national scheme.

We may refuse or close any account, and may verify eligibility at any time. Where an account is closed because the holder was underage, all stakes are returned and all winnings are void.

3. Your account

1. One account per person. One account is permitted per person, household, device and IP address. Duplicate accounts will be closed and bonus winnings from them void.
2. Accurate information. All details you give must be true, current and your own. You must update them if they change.
3. Security. Keep your password confidential. You are responsible for all activity on your account. Tell us at once if you suspect unauthorised access.
4. No transfer. Accounts, balances and bonuses cannot be sold, transferred or shared.
5. Verification. We may require identity, address and source-of-funds documents at any time, and will do so before the first withdrawal. Functions may be limited until verification completes. See our AML & KYC Policy.
6. Dormancy. Accounts with no login for 12 consecutive months are treated as dormant. We will contact you at your registered address before applying any dormancy administration fee permitted by our licence, and we will always return a remaining balance on request.

4. Deposits

1. Deposits may only be made from a payment instrument held in your own name. Third-party deposits are returned to source.
2. Funds deposited are gaming credit, not a bank deposit. They do not earn interest.
3. Player balances are held in accounts segregated from the operator's working capital.
4. Minimum and maximum amounts per method are published on the Payment Methods page and shown in the cashier before you confirm.
5. We do not charge a deposit fee. Your provider or bank may charge its own.
6. We may decline or reverse a deposit where it fails our fraud or anti-money-laundering checks.

5. Payouts, refunds and chargebacks

1. Processing. Withdrawal requests are reviewed within 24 hours. Once approved, funds are released to your provider; arrival time then depends on the method and is published on the Payment Methods page.
2. Closed loop. Withdrawals return to the method used to deposit, up to the deposited amount, before an alternative method in your own name may be used.
3. Verification first. No withdrawal is released before identity verification is complete.
4. Minimum play. A deposit must be wagered at least once before withdrawal. Where funds are withdrawn without play we may deduct the processing cost we actually incur.
5. Pending period. You may cancel a pending withdrawal and return the funds to your balance at any time before it is approved.
6. Unwagered refunds. A deposit that has not been wagered may be refunded to its original source if you request it within 48 hours, at [email protected]. Refunds are made within 3 business days.
7. Wagered funds. Once funds have been staked, the outcome of the wager stands and the amount is not refundable.
8. Chargebacks. Contact us before disputing a transaction with your bank; we will investigate and refund directly where the claim is valid. Accounts subject to a chargeback are suspended and the balance frozen pending investigation. Where a chargeback is found to be improper we may recover the amount, together with the fees charged to us, as a debt.
9. Large wins. Payouts above $50,000 may be settled in monthly instalments of $50,000, and may require enhanced source-of-wealth checks before release.

6. Bonus terms

1. Bonuses are available to verified account holders aged 18 or over, limited to one per person, household, device and IP address.
2. Only one deposit bonus may be active at a time. Cashback and free bets may run alongside one.
3. The wagering requirement for each offer is published with the offer. Wagering is measured on settled bets.
4. Game weighting: slots and instant games 100%; live casino and table games 10%; sports bets at odds of 1.80 or greater 100%; all other markets 0%.
5. Maximum stake: while a bonus is active the maximum stake is $5.00 per spin, hand or bet. Exceeding it may void the bonus and any winnings derived from it.
6. Validity: deposit bonuses expire 30 days after credit; free spins expire 7 days after release. Unused amounts are removed automatically.
7. Requesting a withdrawal before wagering is complete forfeits the remaining bonus balance and any winnings attributable to it. Your own cash is never forfeited.
8. Bonus abuse — including coordinated play across accounts, low-risk or hedged betting patterns designed to clear wagering without risk, and stake manipulation — voids the bonus and may lead to account closure.
9. We may withdraw or amend any promotion at any time. Changes do not affect a bonus already credited.

7. Betting rules (sportsbook)

1. Odds are decimal. A bet is accepted at the odds displayed at the moment it is placed and confirmed.
2. A bet is only valid once it appears in your bet history with a reference number.
3. Obvious error. We may void a bet accepted at a price that was clearly wrong (a "palpable error"), for example a decimal point error or a price posted on the wrong participant. Stakes are returned.
4. Void markets. If an event is abandoned, postponed beyond 48 hours, or a participant withdraws before the start, affected markets are void and stakes returned. In a multiple, a void leg is treated as odds of 1.00.
5. Settlement. Bets are settled on the official result declared by the governing body, normally within 30 minutes. Later changes to a result after settlement do not alter a settled bet, except to correct our own error.
6. Live betting. Bets placed after an event has materially changed (for example after a goal that our feed had not yet reflected) may be void.
7. Maximum payout per bet is $250,000 unless otherwise stated for a market.

8. Game rules, malfunctions and errors

1. Game rules and return-to-player percentages are published within each game and on its lobby tile.
2. A malfunction voids all plays and pays. Where a round cannot be completed, the stake is returned.
3. If a technical fault, software error or human error credits your account with an amount to which you are not entitled, that amount remains ours and may be recovered. You must tell us promptly if you notice such an error.
4. In the event of a discrepancy between a result shown on your device and the result recorded on the game provider's server, the server record prevails.

9. Prohibited conduct

The following will result in suspension or closure, forfeiture of bonus winnings, and where applicable a report to the relevant authority:

• Using another person's identity, payment method or funds.
• Opening or operating multiple accounts, or acting in concert with others to gain an advantage.
• Using bots, automation, artificial intelligence or any software to gain an unfair advantage.
• Exploiting a bug, error or loophole rather than reporting it.
• Betting on an event you can influence, or using inside information.
• Using the service to launder money, finance terrorism, or move the proceeds of crime.
• Abusive, threatening or discriminatory behaviour towards our staff or dealers.

10. Responsible gaming

Gambling must remain entertainment. Deposit limits, loss limits, session reminders, cool-off periods and self-exclusion are available free of charge from your account at any time. A reduction in a limit takes effect immediately; an increase takes effect after 24 hours. Self-exclusion cannot be reversed before its period ends. See Responsible Gaming for the full policy and for free, confidential support organisations.

11. Data protection

We process personal data as described in our Privacy Policy, which forms part of these terms. By using the service you consent to that processing. We do not sell personal data.

12. Complaints and disputes

1. Raise the issue with live chat or [email protected] first — most matters are resolved the same day.
2. If unresolved, send a formal complaint to [email protected] with your username and the relevant references. You will receive a written response within 5 business days.
3. If you remain dissatisfied, you may escalate to our licensing authority. Its contact details are published with our licence number in the site footer, and will be supplied to you in writing on request.
4. Our records, including server logs and game round records, are the authoritative record of activity on your account in any dispute.

13. Limitation of liability

The service is provided on an "as is" basis. To the fullest extent permitted by law we are not liable for indirect or consequential loss, for loss of profit or opportunity, for interruption caused by circumstances beyond our reasonable control, or for losses arising from your own breach of these terms. Nothing in this clause limits liability for fraud, for death or personal injury caused by negligence, or for any liability that cannot lawfully be excluded. Where liability is established, it is limited to the amount standing to your account balance at the time the claim arose.

14. Changes to these terms

We may amend these terms. Material changes will be notified by email and by notice on the site at least 14 days before they take effect. Continuing to use the service after that date constitutes acceptance. If you do not accept a change, you may close your account and withdraw your balance, subject to verification.

15. Governing law

These terms are governed by the law of the jurisdiction in which the operator is licensed, and the courts of that jurisdiction have exclusive jurisdiction, without prejudice to any mandatory consumer protection right available to you in your country of residence.