Answers to the questions we are asked most. If yours is not here, live chat is open 24/7.
Click Register, enter your details and confirm you are 18 or over. Registration takes under a minute. You can browse games straight away, but identity verification is required before your first withdrawal.
Our licence and anti-money-laundering obligations require us to confirm the identity and age of every player before paying out. We ask for a government photo ID, a proof of address dated within three months, and proof that you own the payment method. Reviews normally finish within two hours. See the AML & KYC Policy.
No. One account per person, household, device and IP address. Duplicate accounts are closed and any bonus winnings from them are void. If you have opened a second account by mistake, tell support and we will merge or close it without penalty.
Email [email protected] from your registered address, or ask in live chat. Any remaining balance is returned to you before closure. If you are closing the account because of gambling harm, use self-exclusion instead so the closure is enforced.
Cards, online banking and e-wallets credit instantly. Bank transfers take one to three hours. Crypto deposits credit after network confirmation — usually five to twenty minutes. Full times are on the Payment Methods page.
Requests are reviewed within 24 hours, then sent to your provider. Crypto and e-wallets usually arrive within an hour of approval; cards and bank transfers take one to three business days depending on your bank. You can cancel a pending withdrawal from your account history at any time before it is approved.
No. AUBET33 does not charge a fee on any deposit or withdrawal. Blockchain network fees on crypto withdrawals are outside our control and are deducted by the network, not by us. Your own bank may apply its own charges for international transfers.
Withdrawals go back to the method you deposited with, up to the amount you deposited — this is an anti-money-laundering requirement. Anything above that can go to an alternative method registered in your own name. We never pay to a third party.
If the deposit has not been wagered, contact [email protected] within 48 hours and we will return it to the original method within three business days. Once funds have been wagered they are no longer refundable. See Refunds & chargebacks.
It is how much you must bet before bonus money becomes withdrawable cash. A 25x requirement on a $100 bonus means $2,500 of settled bets. Progress is shown on the Bonuses panel in your account.
The usual reasons are: the 30-day validity expired, a withdrawal was made before wagering completed, or a single bet exceeded the $5 maximum stake allowed while a bonus is active. All three are set out in the Bonus Terms.
Only one deposit bonus can be active at a time. Cashback and free bets sit outside that rule and can run alongside a deposit bonus.
Yes. Slots and instant games use certified random number generators tested by an independent laboratory, and we publish the return-to-player percentage on every game tile. Live dealer results are decided physically at the table and recorded. We cannot alter the outcome of any game.
The round is completed on the game provider's server and the result is applied to your balance. Reopen the game to see the outcome. If a round cannot be completed, the stake is returned.
Normally within 30 minutes of the official result. Where a result is disputed or delayed by the governing body, settlement waits for the official confirmation. Void markets return the stake. See the betting rules.
Go to My Account → Limits & Safety. Daily, weekly and monthly limits are available. Reductions apply immediately; increases take 24 hours so the decision is never made in the heat of the moment.
A cool-off of 24 hours to 6 months can be started instantly from your account. For longer or permanent self-exclusion, contact [email protected]. Self-exclusion cannot be reversed before the period ends. See Responsible Gaming.
Personal data is encrypted in transit with TLS and at rest. Card details are handled by our PCI-DSS certified processor and are never stored on our systems. We do not sell personal data. See the Privacy Policy for retention periods and your rights.
Write to [email protected] with your username and the details. You will get a written response within five business days. If you are not satisfied with the outcome you may escalate to our licensing authority, whose details are in the Terms & Conditions.
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